Privacy Policy
Transparency for data that is part of a repair business’s day-to-day operation.
Trabio treats privacy as part of its operation. This page explains how data may be collected, used and protected on the website and platform.
Summary
Privacy applied to the real context of repair shops and customer service. Trabio may act both in its direct relationship with website visitors and in supporting the operation of businesses that use the platform. This requires clear rules for access, storage and use of information.
1. Scope of this policy
This Privacy Policy explains how Trabio may collect, use, store and protect data related to use of the website and platform. It applies to visitors, sales leads, customers and users authorised by business accounts that use Trabio services.
2. Data we process
We may process name, email address, phone number, company, city, access data, technical usage records, browsing preferences and information submitted through forms. On the platform, the contracting customer may also enter its own operational data, such as work orders, end-customer data, devices, parts, payments and service history.
3. Purposes of processing
Data may be processed to create and maintain accounts, grant access, provide support, respond to sales enquiries, send service-related communications and improve the product experience. We may also process data for auditing, security, abuse prevention, performance analysis and compliance with legal or regulatory requirements.
4. Sharing
Trabio may share data with infrastructure, support, analytics, billing or other providers needed to operate the service. Such sharing takes place only to the extent necessary to provide the service, protect the operation or comply with a legal obligation.
5. Retention and deletion
Data may be retained for the time necessary to fulfil the purposes of this policy, legal obligations, dispute resolution and preservation of operational history. Where applicable, deletion requests will be assessed in light of retention duties, security, fraud prevention and the minimum continuity of records required by law.
6. Data subject rights
Under applicable law, a data subject may request confirmation of processing, access, correction, anonymisation, portability, deletion or information about sharing. When Trabio acts as a processor on behalf of a repair business customer, certain requests may require the involvement of the controller responsible for the account.
7. Updates
This policy may change to reflect updates to the service, integrations, operational workflows or legal requirements. The most recent version will remain available on this page with the corresponding update date.